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Responsible Gaming

Responsible Gaming at dkok – Enjoy the Fun, Stay Protected

Dkok believes gaming should be a source of entertainment – not financial stress or emotional distress. On this page, we'll help you understand your limits, stay in control, and find support when you need it. Responsible gaming isn't just a rule – it's our commitment.

Protection tools active
24/7 Bangla Support
Self-Exclusion available
18+
Age restrictions strictly enforced
24/7
Responsible Gaming support
15 Minutes
Self-exclusion takes effect
6
Self-control tools available
Our Protection Measures

How does dkok ensure responsible gaming?

We have 6 active protection tools in place for you — available to use anytime you need them.

💰
Deposit Limit

Set your own maximum deposit limits — daily, weekly, or monthly. Limits take effect immediately once set. To increase a limit, a 72-hour waiting period applies.

Effective immediately
⏱️
Session Time Limit

Set a session time limit in advance. Once the time is up, dkok will automatically log you out and send you a reminder.

Auto Logout
🧊
Cooling-Off Period

Pause your account for 1 day to 6 weeks. During this period, logging in or making deposits will not be possible. Take the time you need to clear your head.

1 day – 6 weeks
🚫
Self-Exclusion

Close your account for 6 months to 5 years, or permanently. Once this decision is made, it cannot be reversed before the specified period ends.

A Permanent Option Is Available
📊
Gaming History Report

Download a full record of your betting activity, wins, losses, and deposits for the past 30, 90, or 365 days – anytime. It's the best way to understand your own habits.

Download
🔔
Reality Check alerts

A pop-up will appear every 15, 30, or 60 minutes showing how long you've been playing and how much BDT you've spent. It helps you stay aware.

Custom Interval
Introduction

What does responsible gaming mean?

Responsible gaming means treating gaming as a source of fun — not as a primary part of life or a way to earn income. Simply put: if you're playing for enjoyment rather than out of anxiety, you're gaming responsibly.

Thousands of people play on dkok every day. Most enjoy it within a set budget and time frame. But occasionally, gaming can start to feel like more of a pull for some. That's normal — and reaching out for help in those moments is normal too.

Dkok wants you to thrive in the long run. Your mental and financial well-being matters more to us than any big win. That's why we make our responsible gaming tools easily accessible to everyone.

Remember: gaming is entertainment, not an investment. Never bet money whose loss would cause you real distress.

Healthy Gaming Habits Guide

Set your budget first

Decide in advance how much BDT you'll spend on gaming each week or month. Once that budget runs out, stop.

Stick to your time limits

Playing for hours on end causes mental fatigue. Take a break every hour.

Don't chase your losses

Thinking "I'll win it back this time" and placing more bets is the biggest mistake you can make. If you're losing, stop.

Don't play under stress

Playing while angry, sad, or frustrated clouds your judgement. Avoid placing big bets when you're in that state.

Spend time with family and friends

If gaming is cutting you off from your social life, that's a warning sign.

There's no shame in asking for help

If you feel like you're losing control, reach out to dkok live chat. We're here to help.

Self-Assessment

Check Your Gaming Habits

Answer the questions below honestly. This isn't a test – it's a chance to better understand yourself.

Tool usage

How do I use the protection tools?

All responsible gaming tools at dkok are available in your account settings. No hassle, no waiting period – they take effect right away.

Our support team is always ready to guide you. Don't hesitate to reach out.

1
Log in to your account

Start by logging in to your dkok account.

2
Settings → Responsible Gaming

Go to the 'Responsible Gaming' section from the profile menu.

3
Choose your preferred limit

Choose what you need – a deposit limit, session time, or self-exclusion.

4
Confirm

Confirm with OTP. The limit takes effect immediately.

5
Contact support if you need assistance

We're here to help with any issue — just reach out via live chat.

Quick Self-Exclusion request

If you feel you need a break right now, fill in the form below. Our team will process your request within 15 minutes.

Once Self-Exclusion is active, it cannot be changed before the specified period ends. Please treat this decision as final.

Tool Details

How each protection tool works

💰
Deposit Limit

Daily maximum: ৳৳ 500 – ৳৳ 50,000. Weekly and monthly limits can also be set. Limit decreases take effect immediately; increases take effect after 72 hours.

⏰
Session Time Limit

Set a session limit of 30 minutes to 8 hours. When the time is up, you'll receive a pop-up notification and be logged out automatically.

📉
Loss Limit

Your session will automatically end once you've lost a set amount. It's the most effective way to prevent chasing losses.

🧊
Cooling-Off Period

Temporarily suspend your account for 1 day, 3 days, 1 week, 4 weeks, or 6 weeks. You won't receive any promotional messages during this period.

🚫
Self-Exclusion

Close your account for 6 months, 1 year, 2 years, 5 years, or permanently. Once active, it cannot be reversed before the specified period ends.

🔔
Reality Check

A reminder will appear on screen every 15, 30, or 60 minutes showing how long you've been playing. You can choose to stop at any point.

Warning Signs

When should you seek help?

Gaming addiction typically develops gradually. What starts as something fun can quietly spiral out of control before you even realize it. Watch out for the signs below.

  • Gaming is always on your mind – whether you're playing or not.
  • Spending beyond your budget and feeling regret afterwards.
  • Chasing losses by placing more bets to win back money you've lost.
  • Hiding your gaming activity from family or friends.
  • Feeling restless or irritable when trying to stop gaming.
  • You're prioritising gaming over work, family, or your health.
  • Taking out loans or dipping into savings to fund your gaming.
  • You feel irritable or upset when you can't play.

If you identify with 2–3 of the signs above, take it seriously. Asking for help isn't a sign of weakness – it takes courage.

For family members

How can family members help?

If someone in your family is showing signs of a gaming addiction, you can take action. Being there for them in the right way can make resolving the problem much easier.

  • Speak calmly, without anger or judgment. Instead of asking "How much did you spend?", try "How are you feeling?"
  • Don't snoop through their gaming history or account — you'll lose their trust.
  • Encourage them to acknowledge the problem. Admitting it on their own makes finding a solution much easier.
  • Reach out to dkok – we guide families too.
  • Seek professional mental health support if needed.

Dkok's protection team handles family reports with complete confidentiality. If you believe a loved one is struggling, please let us know via live chat.

FAQs

Frequently asked questions about responsible gaming

No, your balance is fully protected. Once your self-exclusion period ends, or upon request through dkok, you can withdraw your balance at any time. No funds are deducted.

Yes, reducing your deposit limit takes effect immediately upon OTP confirmation. However, increasing a limit comes with a 72-hour cooling period – this is intentional, to prevent impulsive decisions made in the heat of the moment.

No. Once self-exclusion is active, dkok automatically stops sending promotional messages to your email and SMS. We respect your decision.

No. If you attempt to open a new account during self-exclusion, dkok will block any new account using the same mobile number, device, or NID. This is in place to protect you.

Yes, you can turn off Reality Check alerts if you choose to. However, we recommend keeping them on — they're not there to harm you, but to help you stay aware.
View more FAQs
Details

Dkok's Responsible Gaming Commitment

Dkok has always believed that a gaming platform's success isn't measured by profit alone — but by the long-term wellbeing and happiness of its members. That's why we've invested more in responsible gaming than any other online gaming platform in Bangladesh.

Our responsible gaming team consists of trained support agents who can identify signs of gaming addiction and provide the right assistance. The team is available 24 hours a day.

Dkok uses an AI-based risk monitoring system that automatically detects unusual gaming patterns — such as sudden large deposits, extended sessions, or a streak of losses — and offers assistance to the member in question. This is not a penalty; it's a sign that we care.

We understand that many members want to limit their gaming due to pressure from family or friends but find it hard to say so directly. For them, we offer an 'External Limit' feature – where a family member can set limits on your account with your consent.

Dkok publishes an annual summary of its responsible gaming initiatives, showing how many members have taken Self-Exclusion, how many have set deposit limits, and how many assistance requests our support team has handled. Transparency is a core principle for us.

If you ever feel there's more we could do around responsible gaming — please let us know. We take your feedback seriously.

Quick Links
🆘 Need urgent help?

If you need a break right now, type "STOP HELP" in dkok live chat – our team will temporarily suspend your account instantly.

💬
Message us on live chat:
STOP HELP
💚

Play safe, stay happy

Join dkok – where entertainment and responsibility go hand in hand. Use our protection tools to build healthier gaming habits.

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18+ | Play Responsibly | Report a Problem Immediately

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