Terms & Conditions

Dkok Terms & Conditions – Clear, Simple, and Straightforward

We know most people don't enjoy reading terms and conditions. That's why dkok has written this page in plain, simple English — so you can fully understand every rule before you start. Take a moment to read through it before registering.

Last Updated: 1 January 2026  |  Available in Bengali
Key Highlights at a Glance

What You Need to Know Before Using dkok

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Age Restriction: Strictly 18+

You must be at least 18 years old to register and play on dkok. This isn't just a formality – we genuinely verify it. Any account found to belong to a minor will be closed immediately.

Mandatory
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One Account Per Person

Each person is allowed only one dkok account. Any attempt to open multiple accounts using the same mobile number, device, or ID will result in all associated accounts being blocked.

Rules
Accurate Information Is Mandatory

Providing incorrect names, numbers, or addresses at registration will cause problems when you withdraw. dkok verifies all information, so please use accurate details. Submitting false information is a violation of our Terms & Conditions.

Important
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All Games Certified & Fair

The outcome of every game at dkok is determined by an RNG (Random Number Generator), regularly audited by independent third parties. No game is rigged.

Certified
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No Hidden Deductions on Withdrawals

Dkok never charges undisclosed fees. You'll only be charged what's communicated upfront. Once your bonus wagering requirements are met, there are no barriers to withdrawing your funds.

Transparency
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We're Here to Help Resolve Disputes

Any disputes regarding game outcomes or payments are resolved by dkok via live chat or support ticket. All logs are retained, ensuring a fair investigation.

Fair Resolution
Section 01

Account Registration & Eligibility

Before opening an account with dkok, you must confirm that you meet all of the following conditions. By creating an account with dkok, you agree to all of these terms.

  • You must be at least 18 years of age. If the applicable age limit under your country's laws is higher, that limit applies.
  • All information provided at registration — including your name, mobile number, email address, and date of birth — must be accurate and genuine.
  • Opening more than one account using the same mobile number, email address, or device is strictly prohibited.
  • You are registering this account for yourself only. Opening an account on behalf of someone else, or using another person's details, is strictly not allowed.
  • Only use dkok if online gaming is not prohibited under the laws of your country.

Providing incorrect information at registration may result in your account being blocked at withdrawal. Failure to present valid ID during verification may cause your funds to be frozen. Please provide accurate information from the start.

After registration, dkok will send an OTP to your mobile number. Use it to activate your account. Without verification, access to certain features may be restricted. Full verification with your National ID is mandatory before making large withdrawals.

1
Fill in the Registration Form

Start registering with your mobile number or email address. Make sure all details are accurate.

2
Verify OTP

Verify your account using the OTP sent to your mobile.

3
Complete Your Profile

Add your date of birth and payment details.

4
KYC Verification

Upload your NID or passport — required for large withdrawals.

Section 02

Gaming Rules & Terms of Use

All players must follow the rules below while playing at dkok. These rules apply equally to everyone — no exceptions.

  • Every game outcome is entirely random, determined by a third-party audited RNG.
  • If your internet connection drops during a game, the result will be saved on the server and will be visible once you reconnect.
  • The use of bots, automated software, or cheating tools of any kind is strictly prohibited.
  • Any attempt to collude with other players to manipulate game outcomes will result in permanent account closure.
  • Placing bets in Sports Betting based on match-fixing or insider information is illegal and a direct violation of dkok's Terms & Conditions.
  • The specific rules for each game (betting limits, time limits) are available on that game's page.
Game Type Minimum Bet Maximum Bet Win Limit
Slot Games৳৳ 10৳৳ 10,000Unlimited*
Live Casino৳৳ 100৳50,000Unlimited*
Sports Betting৳৳ 50৳1,00,000Unlimited*
Crash Game৳৳ 10৳50,000Unlimited*

* Single-event winnings of up to ৳৳ 1 কোটি are paid out automatically. Amounts exceeding this will be verified and processed by the Finance team.

Section 03

Payment, Deposit & Withdrawal Terms

All financial transactions at dkok are fully transparent. We charge no hidden fees. However, there are important rules that all members must follow.

Dkok charges no fees on deposits. A processing fee of 0–1% may apply to withdrawals and will always be displayed in advance. No surprises.

  • Minimum deposit: ৳৳ 500 (bKash, Nagad, Rocket); ৳৳ 5,000 (Bank Transfer).
  • Minimum withdrawal: ৳1,000. Maximum daily withdrawal limits vary by payment method.
  • Deposits must be made from a payment account registered in your own name. Third-party payments are not accepted.
  • Withdrawals can only be made through the same payment method used for the deposit (where applicable).
  • To prevent money laundering, dkok requires mandatory KYC verification for transactions above a certain amount.
  • Fraudulent payments or chargebacks will result in immediate account suspension and may lead to legal action.

When depositing via bKash, always send money to dkok's designated number and keep your transaction ID. dkok is not responsible for funds sent to an incorrect number.

Section 04

Bonus, Promotion & Voucher Terms

Dkok regularly offers a variety of bonuses and promotions. Each offer comes with its own terms. The general bonus conditions are outlined below.

  • Bonuses cannot be withdrawn until the wagering requirement has been met.
  • Wagering requirements are generally 20x to 40x the bonus amount (varies per offer).
  • Winnings from one promotion cannot be used to meet the wagering requirements of another.
  • Voucher codes are single-use only and must be redeemed within the specified validity period.
  • Unofficial bonus codes obtained outside of dkok are not valid.
  • If bonus abuse is suspected, dkok may investigate and cancel the bonus if necessary.
Bonus TypeGeneral WageringValidityEligible Games
Welcome Bonus30x30 DaysAll Games
Reload Bonus25x7 DaysSlots + Crash
Free Spins40x3 DaysSlots Only
CashbackZero7 DaysAll Games

If you submit a withdrawal request before meeting the bonus wagering requirements, the bonus balance will be automatically forfeited. You may withdraw your original deposit, but not any winnings derived from the bonus.

Section 05

Security, Privacy & Data Protection

Dkok places the highest priority on protecting your personal and financial data. Here's what we do – and what you need to do on your end.

Dkok will never ask for your password. If anyone claims to be from dkok and requests your password, they are a fraudster.

  • Never share your account password with anyone — not even dkok support.
  • Keep two-factor authentication (2FA) enabled – it's the strongest layer of protection for your account.
  • Report any suspicious activity to dkok live chat immediately.
  • Dkok does not sell your data to third parties. For more details, please refer to our Privacy Policy.
  • All transaction logs are retained for up to 5 years.

Our Privacy Policy Visit the page for full details on how your information is collected and used.

Section 06

Responsible Gaming & Self-Control

Dkok believes gaming should be a source of fun, not stress. We encourage all members to play responsibly.

  • Never bet more than you can afford to lose without experiencing financial or emotional stress.
  • Deposit Limit: You can set your own daily, weekly, or monthly deposit limits on dkok.
  • Self-Exclusion: You can temporarily suspend your account for anywhere between 1 day and 6 months.
  • If you're experiencing gaming-related issues, reach out directly via live chat – we're here to help.
  • Keep minors away from gaming – make sure your device is secure.

To learn more about responsible gaming, visit our Responsible Gaming page, where you'll also find self-assessment tools and helpful resources.

Section 07

Account Suspension & Closure Policy

Dkok may temporarily or permanently close your account under the following circumstances.

  • Violating any provision of the Terms & Conditions.
  • Registering with false information or submitting forged documents during verification.
  • Managing multiple accounts.
  • Attempting to abuse bonuses or commit fraud.
  • Engaging in money laundering or any suspicious financial activity.
  • At your own request (self-exclusion or permanent closure).

Before closing your account, dkok will notify you via email or SMS (except in urgent cases). Any valid balance will be returned through the designated process.

In cases of fraud, your balance may be forfeited and legal action may be taken. dkok is legally required to share all transaction logs with the relevant authorities.

Section 08

Dispute Resolution & Complaints Process

If you're dissatisfied with anything, follow dkok's complaints process. We take every complaint seriously.

1
Contact Us via Live Chat

Contact live chat first — most issues are resolved right there.

2
Open a Support Ticket

For complex issues, open a support ticket. Our specialist team will respond within 24 hours.

3
Formal Complaint by Email

If your issue is not resolved via live chat, please write to support@dkok.im with full details.

4
External Dispute Resolution

If the issue remains unresolved after all steps, you may escalate your complaint to the licensing authority.

Dkok uses server logs, game history, and payment records to resolve all disputes. Your input is considered before any final decision is made.

Section 09

Terms Update & Amendment Policy

Dkok may update these Terms & Conditions as needed. Members will be informed prior to any significant changes.

  • For major changes, members will be notified by email and SMS at least 7 days in advance.
  • Minor or technical changes may be made without prior notice.
  • Continued use of the platform after any changes takes effect constitutes your acceptance of the updated Terms.
  • The most up-to-date terms are always available on this page. The date of the last update is shown at the top of the page.

If you have questions about any of the terms Help Centeror ask us via live chat. We'll explain everything in Bengali.

These Terms & Conditions were last updated on 1 January 2026. For previous versions, contact us at support@dkok.im.

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Done reading the Terms? Start playing now

Register with dkok and enjoy a safe, transparent, and exciting gaming experience. Get a 100% bonus on your first deposit.

18+ | Play Responsibly

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