What Data Do We Collect?
To create an account and use dkok's services, you'll need to provide certain information. We organize this into two categories: data you provide directly, and data collected automatically while you use the platform.
| Data Type | What We Collect | When Collected |
|---|---|---|
| Introductory | Full name, date of birth, nationality | During registration & KYC verification |
| Contact | Mobile number, email address | At the time of registration |
| Payment | BKash / Nagad / Rocket number, bank details | On Deposit/Withdrawal |
| Identity Document | Copy of NID / Passport | During KYC Verification |
| Device Information | IP address, browser, device model | Automatically generated at login |
| Gaming History | Bets, wins, losses, session duration | Automatic during gameplay |
We do not collect your GPS location. No information is pulled from your social media profiles or other apps. Data is collected solely based on your activity within the dkok platform.
If you browse without creating an account, only cookie and IP data are collected. No personal information is gathered.
Why and how is your information used?
Dkok never uses your information without a clear purpose. Every piece of data has a specific reason behind it. Full details are provided below.
- Account creation & management: Your name, mobile number, and email are used to create and manage your account.
- Identity verification (KYC): Identity verification is carried out in compliance with international anti-money laundering laws.
- Payment Processing: Payment information is used to process deposits and withdrawals accurately.
- Fraud Detection: Device and IP information is used to detect unusual logins or suspicious activity.
- Support Services: When you reach out for help, your account history is reviewed to provide you with a quick resolution.
- Personalised Experience: The platform is customised based on your preferred games and language.
- Legal Obligation: Certain data is retained as required by regulatory authorities.
Dkok never uses your information for ad targeting. We do not share your profile with any advertising network.
How Is Your Data Kept Secure?
Dkok treats security not merely as a feature, but as a core principle. Below is a detailed overview of the measures we have in place to protect your data.
- 256-bit SSL/TLS: All data transmissions are protected with bank-grade encryption.
- Password Hashing: Passwords are hashed using the bcrypt algorithm. Your actual password is never stored.
- Two-Factor Authentication (2FA): An additional OTP verification at login provides an extra layer of security.
- Firewall & DDoS Protection: Servers are monitored around the clock with active intrusion prevention systems in place.
- Regular Security Audits: Our systems are regularly audited by independent third-party cybersecurity experts.
- Restricted Access: Only authorised dkok staff can access your information, and only when required for work purposes.
- Data Centre Security: Our servers are hosted in internationally certified, secure data centres.
Never share your password or OTP with anyone. No dkok staff member will ever ask for your password or OTP — anyone who does is a fraudster.
Sharing Data with Third Parties
Dkok never sells your data. However, in certain cases we share limited information with trusted third parties in order to deliver our services. Below is a clear breakdown of who we share with, what data, and why.
| Third Party | What Data Is Shared | Why It's Collected |
|---|---|---|
| Payment Gateway | Transaction Amount & Reference Number | Deposit/Withdrawal Process |
| KYC Provider | NID / Passport Data | Identity Verification |
| Game Provider | Session token (not name/phone) | Game Integration |
| Government / Law Enforcement | Specific Data Under Court Order | Legal Obligation |
| Cloud Services | Encrypted Backups | Data Protection & Business Continuity |
We have separate data protection agreements in place with each of the third parties listed above. They are not permitted to use your information for any purpose beyond our instructions.
We do not share any data with advertising companies, social media platforms, or data brokers. This is a firm, non-negotiable policy.
Cookie Policy & Tracking
The dkok website uses cookies. Cookies are small files stored in your browser that help improve your experience. See below for the types of cookies we use.
You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect login and other core functionality.
Your Data Rights
You have full control over your data at dkok. Contact us via live chat or email to exercise any of the rights listed below.
Right to Access
You may request a copy of all the information dkok holds about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You may request account closure and deletion of your data (excluding information we are legally required to retain).
Right to Restrict Processing
You can request that we stop using your information for specific purposes.
Data Portability
You may request a copy of your data in a readable format.
Right to Object
You may object to the processing of your data for specific purposes.
To exercise any of your rights, contact us via live chat or support@dkok.imto email us. We generally respond within 30 days.
How Long Is Your Data Retained?
Dkok does not retain data beyond what is necessary. Each type of data has a defined retention period.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of your active account | Service Delivery |
| Transaction Records | 5 Years | Legal Obligation |
| KYC Documents | 5 Years | AML Regulations |
| Gaming Log | 3 Years | Dispute Resolution |
| Cookie Data | 30–365 Days | User Experience |
| Support Conversations | 2 Years | Service Quality Improvement |
Once the retention period expires, data is automatically and securely deleted. Even after account closure, transaction records must be kept for up to 5 years for legal compliance.
Minor Protection
Dkok is strictly for users aged 18 and above. It is against our policy to collect data from or provide services to minors.
- Date of birth is verified at registration. Accounts cannot be created for users under 18 years of age.
- Providing a false date of birth will be flagged during KYC verification, resulting in account suspension.
- If dkok determines that a member is underage, their account will be immediately closed and their balance refunded.
- Parents should lock their devices with a password to prevent children from gaining access.
If you suspect a minor is using dkok, please notify us immediately via Live Chat. We will take prompt action.
Policy Changes & Updates
Dkok may update this Privacy Policy as needed — for example, due to new legislation, new services, or security improvements.
- We will notify you via email and on the platform before any significant changes take effect.
- The date of any change and a brief summary will be noted at the top of this page.
- Continued use of the site after any changes will be considered acceptance of the updated policy.
- If you do not agree, please close your account and submit a request to have your data deleted.
This policy was last 1 January 2026Last updated on
Privacy Contact
If you have any questions about this Privacy Policy, concerns about your data, or wish to exercise your rights, please get in touch.
Live Chat
The fastest way to reach us. Average response time: 3 minutes. Available 24/7.
Privacy@dkok.im
You will receive a response within 24 hours.
Support Ticket
Open a ticket for complex issues. You will receive a reference number.
Our privacy team typically responds within 1–3 business days. Requests relating to legal rights are handled within 30 days. For more details, Terms & Conditions Read more.